I am a dynamic professional with a diverse background in customer service, operations, and team leadership, now channeling my expertise into a career in Human Resources. My experience managing employee relations, streamlining processes, and fostering collaboration has shaped my passion for creating positive workplace cultures. I thrive on handling challenges with discretion and effectiveness, whether resolving conflicts, supporting employee development, or ensuring compliance with organizational policies. Currently pursuing an MBA, I am expanding my knowledge of HR practices to drive meaningful organizational change and contribute to building inclusive and thriving teams for the future.
Maggiano's Little Italy
Server
06/2023 - 07/2024
During my time in the service and hospitality industry, I honed my skills in operations management, customer service, and team collaboration. I successfully streamlined operational processes by expertly managing point-of-sale (POS) systems, ensuring accurate billing, and maintaining seamless data reconciliation to support efficient workflows.
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My dedication to delivering exceptional service allowed me to build strong, lasting relationships with clients, resulting in repeat customers and improved satisfaction scores. I prioritized compliance with health and safety regulations, consistently maintaining a safe environment and upholding organizational standards.
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Additionally, I collaborated closely with cross-functional teams, including kitchen staff, to accommodate special dietary needs and create personalized customer experiences. These efforts demonstrated my commitment to fostering teamwork and ensuring every customer felt valued.
Trophies2Go
Customer Service Representatitve
08/2021 - 12/2021
Here’s a polished narrative of your experience based on those bullet points:
In my professional journey, I have developed strong expertise in order management, operational efficiency, and cross-departmental collaboration. I successfully executed high-volume order processing with precision, ensuring 100% accuracy in order details while seamlessly managing data across multiple platforms.
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By identifying process inefficiencies, I optimized workflows, resulting in enhanced operational efficiency and improved customer satisfaction. I worked closely with cross-functional teams to oversee order fulfillment, ensuring timely deliveries while maintaining rigorous quality assurance standards.
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My meticulous attention to detail extended to maintaining accurate records for reporting and audit purposes, safeguarding sensitive customer data and upholding the integrity of operational processes. This combination of technical precision and collaborative teamwork has consistently contributed to successful outcomes.
Amazon Headquarters
Corporate Receptionist
03/2020 - 10/2020
I have extensive experience in administrative operations, with a focus on compliance, communication, and organizational efficiency. I have ensured strict regulatory adherence by administering and tracking non-disclosure agreements (NDAs) for campus visitors, maintaining confidentiality, and upholding professional standards.
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To enhance organizational efficiency, I developed and managed filing systems that streamlined document workflows and enabled quick retrieval of records. I also demonstrated my ability to handle high communication volu over 60 daily calls and 300 weekly emails, all while maintaining a high level of professionalism and accuracy.
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Additionally, I supported HR operations by preparing detailed reports, maintaining updated contact lists, and safeguarding confidential records. These experiences reflect my dedication to operational excellence and my ability to thrive in fast-paced, detail-oriented environments.
United States Air Force
Supervisor
01/2016 - 03/2020
I have a strong background in leadership and operational management, with a proven ability to mentor and direct diverse teams. By fostering a collaborative and inclusive environment, I enhanced team performance through coaching, guidance, and clear communication.
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I successfully developed and implemented operational schedules that aligned with organizational goals, ensuring efficient resource allocation and seamless execution of tasks. My conflict resolution skills, including mediation and active listening, helped resolve complex workplace issues, promoting a positive and productive culture.
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Leveraging my expertise in Microsoft Office Suite, I streamlined data management processes and enhanced operational reporting, contributing to better decision-making and overall efficiency. These experiences reflect my ability to lead effectively, optimize operations, and support organizational success.